Public Service Announcement: Mercury Insurance Information for Hurricane Charley

Mercury Insurance Group Toll-Free Claims Hotline: 800-987-6000

PRNewswire
CLEARWATER, Fla.
Aug 17, 2004

Mercury Insurance Group policyholders with questions regarding their coverage for damage caused by Hurricane Charley should call Mercury's toll-free claims hotline, 800-987-6000.

The Insurance Information Institute (www.iii.org) suggests tips to help assist the claims process, including:

   *  Be prepared to give your agent or insurance representative a
      description of your damage.  Your agent will report the loss
      immediately to your insurance company or to a qualified adjuster who
      will contact you as soon as possible to inspect the damage.  Give your

      agent a telephone number where you can be reached.

   *  Take photos of the damaged areas.  These will help with your claims
      process and will assist the adjuster in the investigation.

   *  Prepare a detailed inventory of all damaged or destroyed personal
      property.  Be sure to make two copies -- one for yourself and one for
      the adjuster.  Your list should be as complete as possible: a
      description of the items, dates of purchase or approximate age, cost
      at time of purchase and estimated replacement cost.

   *  Collect cancelled checks, invoices, receipts or other papers that will

      assist the adjuster in obtaining the value of the destroyed property.

   *  Secure a detailed estimate for permanent repairs to your home from a
      reliable contractor and give it to the adjuster.  The estimate should
      contain the proposed repairs, repair costs and replacement prices.

Mercury General Corp. (NYSE: MCY) provides insurance to individuals, families, and businesses.

www.mercuryinsurance.com

SOURCE: Mercury Insurance Group

CONTACT: John Brice, +1-858-456-3855, JBrice@BriceandAssociates.com, for
Mercury Insurance Group; or Ted Huntington of Mercury Insurance Group,
+1-661-291-6469, THuntington@MercuryInsurance.com

Web site: http://www.iii.org/
http://www.mercuryinsurance.com/


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